laura - I understand that it is not Amazon's responsibility to accept that return. I used to work retail and if something was defective, we served as the middle man to get it back to the manufacturer. In my store's case, it was with children's clothing. It is a cost of doing business. Actually, now that I think about it, I was making a return to Target today and the person in front of me was returning something defective. That was also the first thing I was asked when it was my turn..."Is this defective?" Amazon is in the same position to take the faulty merchandise back.
I would also shoot an email to the manufacturer though. And I am glad you got resolution.
Just curious which Tangled doll it was? I had just assumed that it was the Babie, but I was at TRU this weekend and saw many different variations. How did you end up leaving things with your friend?
Amazon is letting me exchange it, but since my friend has already bought a replacement, we're considering that the exchange and they're just going to refund the money when I ship the broken one back.
Originally Posted by laura
I guess we just have a difference of opinion. If the design is flawed and a child broke it - even in the course of normal play - I don't see why it would be Amazon's responsibility to replace it. I see why they are doing it, from their perspective, but to ME it isn't their responsibility to do so.
They'll send it back to Mattel and get their money back and I don't have to wait 4-6 weeks for Mattel to send me a new one. I've unfortunately dealt with them before and they're slow. I don't really see it any differently than buying a shirt from Target that gets a hole in it after the first wash. I would exchange it at Target rather than try to contact the shirt's manufacturer.
I see it as you cutting a hole in the shirt and then wanting Target to give you your money back. I'm not trying to argue, we just see the situation differently.
I think as your DD gets older Laura you'll find plenty of toys are not well made and innocent playing leads to breaks. I fully expect toys to work as an age appropriate child sees them as needing to work. I've returned half a dozen toys that broke because the company simply didn't market test them appropriately. An equivalent clothing example would be ripping a hole in the shirt as you quickly put it on. Sure you wouldn't have ripped it if you had slowed down but a shirt aught to be able to be pulled on quickly (and with today's super thin materials, I've returned a few shirts lately for ripping under normal tugging). I simply don't stand for poor quality because all it does is reinforce cheap foreign labor and materials. And I refuse to let my dollars support that.
Perfect example Boiler! Could you be more careful? Sure! But you didn't do it on purpose or do something that wouldn't be expected. Could the little girl probably have been more careful? Probably. But when a toy is for 3 and up, it shouldn't be unexpected that a child will try to bend jointed legs.
Perfect example Boiler! Could you be more careful? Sure! But you didn't do it on purpose or do something that wouldn't be expected. Could the little girl probably have been more careful? Probably. But when a toy is for 3 and up, it shouldn't be unexpected that a child will try to bend jointed legs.
I soooo agree with this. In the last couple of months, I bought 2 pairs of shoes at Target. Kids are obviously rough on shoes. I washed a pair and tried to return them w/in the first month. They told me that I couldn't return them after washing them. Seriously, they can't guarantee their product after just 1 wash? What kind of cheap crap is that???!!!
Big Brother: 2005
Sister: 2008
Little Brother: 2012
I do understand the concept, really, I just don't agree. Meaning that is now how I personally would handle this situation. But that's ok bc I'm not in this situation.
So I am curious, what would you do if a toy breaks under proper use, a shirt rips when you're putting it on or shoes wear out after a handful of uses? Do you just suck it up, buy a replacement and fill the company's pockets with more money for shoddy goods?
Honestly, for the shirt thing, no it wouldn't occur to me to return something I ripped while putting it on. I would probably be annoyed, but most likely yes I would just suck it up. I guess maybe it would depend on the cost. For a cheap item, like <$10-20, I feel like I get what I pay for. But no, I wouldn't keep buying the same thing. That's why I don't shop at Ann Taylor loft anymore. Their quality is so hit or miss it actually pisses me off. So I save myself the aggravation and don't shop there. If I do, I adjust my quality expectations to zero.
For the toy, I would most likely just replace it myself. My daughter has a stupid plastic dog and my friend's DD broke the ears off the dog. You can still play with it and it was broken under what I would consider "normal use" since a <1 year old broke it by just playing with it. My DD loves the stupid dog and I went to look for a replacement but I could only find it with a set (we got it as part of a set) which I didn't want to buy. Anyway, I just happened to find the toy randomly yesterday so I bought it. I will throw out the other one and tell DD hers was fixed. Never at any point did I even think to contact Amazon and ask for a replacement. I'm not saying you can't, I'm just saying it's not what I would do. I'm also not trying to be bitchy, I'm just sharing a different opinion.
I too feel you get what you pay for. I've learned my lesson with cheaper clothing from H&M and similar stores so I don't buy things from there anymore with the expectation that they will last forever. I also consider what it costs me to return the item, both in my time and transportation costs. For example, if I buy a $10 tee shirt from H&M in town, I have to consider that it cost me about $9 in train fares plus my time. To go back to the store costs me an additional $9 in two way fares, so I'll just recycle it into a rag rather than bring it back. For more expensive items, yes, I will return them.
When it comes to washing items then returning, it's a fine line. If I clearly washed something in the machine when it says dry clean only, that's a risk I take and unfortunately when the item is damaged, it's my fault. When I followed the instructions and something isn't right, then I will complain.
Instead of having "answers" on a math test, they should just call them "impressions," and if you got a different "impression," so what, can't we all be brothers?
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Originally Posted by Pookie
